Service

Support and service is the core of most IT companies. Shockey Monkey was built on this founding core and provides all of the features to manage a successful support organization. Automated ticketing and alerting, tasking, scheduling, project management, reporting, knowledgebase, and so much more are all a part of the core of the service.

Feature Highlights

  • Open Support Requests
  • SLA Management
  • Real-time Alerts & Notifications
  • Support Chat
Be there with timely, effective IT support to help clients meet all of their business needs. The Shockey Monkey Support Board enables you to quickly and simply stay on top of all of support requests, track actual utilization, and ensure adherence to Service Level Agreements.